Sunday, April 03, 2011

Getting the short end of ATT’s stick

How can ATT say they have good quality when they keep charging more for less service. No one likes the cell service because of dropped calls and now internet service suffers because they are shifting service from the people that have DSL to cell phones because they can get more money charging by the byte.  Just amazes me that I can get a letter and find out my service has been cut in half. They didn’t tell me they were rising my rate it just happened. What gets me is the DSL internet cost them less then pennies to the customer yet they want to get more then there share. Since they are a monopoly and no one minding the store they will keep raising rates. If you notice they want to service the customer that spends a hundred dollars a month.  What gets me is if more people are on at slow speeds the people with high speeds will slow down. It bothers me that it cost them the same price for each tier. Whether your on the slowest or fastest it cost ATT the same price. I think it’s time the government breaks up ATT again into smaller companies like they did with Bell.  They are trying to take over T Mobile. Soon there’s only going to be one cell phone company like there is only one DSL service or one phone company where you don’t have a choice in who you can get service from. The P.U.C. is pro business and let them have anything they want. The P.U.C. is suppose to protect people not work to help out big business take every last cent from people. I’m sure the lobbyist are there every day hammering on the P.U.C. something the people don’t have. Maybe if we had lobbyist for the people hammering on the P.U.C. every day the people would be getting better prices.

What gets me is the U-verse service is just a way of sending compressed data. They are also charging for higher speed cell service when they just have enhanced version 3 not version 4. No matter who’s service you get there is no version 4 of the cell phone service. It’s just a sale pitch and advertising.

It was good that the PUC protected the people when PG&E asked to raise rates because people were saving so much energy that it was cutting in to their profits. We lost out during the last oil crunch when they said natural gas was costing more when oil was the only thing that was going up.

Speed Tiers


Broadband Service Product Name*
Downstream Speed Range

AT&T High Speed Internet Basic
Fast Access DSL Lite
200 Kbps - 768 Kbps

AT&T High Speed Internet Express
Fast Access DSL Ultra
769 Kbps - 1.5 Mbps

AT&T High Speed Internet Pro
AT&T U-verse High Speed Internet Pro
Fast Access DSL Xtreme
1.56 Mbps - 3.0 Mbps

AT&T High Speed Internet Elite
AT&T U-verse High Speed Internet
Fast Access DSL Xtreme 6.0
3.1 Mbps - 6.0 Mbps

AT&T U-verse High Speed Internet Max
6.1 Mbps - 12.0 Mbps

AT&T U-verse High Speed Internet Max Plus
12.1 Mbps - 18.0 Mbps

AT&T U-verse High Speed Internet Max Turbo
18.1 Mbps - 24 Mbps

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1 comment:

Angela said...

Oh great. I too have DSL. Guess I should be expecting a letter from AT& T soon. I pay $30.00 a month for service for my computer DSL and telephone land line.
Wonder what they are going to do with my service now.
I don't own a "real" cell phone because I refuse to pay the cost. I bought a $20.00 pay as you go cell phone for emergencies only.
I Wish I understood all this new technology and what it means to the consumer. I guess I get the big picture though. We are being forced to buy service we don't want. And pay more for it or course.